Shop Policies

Thank you for visiting Vintageadirondack.com! Customer satisfaction is our number one priority. Please read through our shop policies and contact us with any questions you might have at ellie@vintageadirondack.com.

Payment Policy: Payments are accepted through Paypal with a credit/debit card. Our site uses Paypal payment processing for the safety and security of your personal information.

Shipping Policy: Orders are shipped in 1-2 business days through the USPS (United States Postal Service).

Domestic: Packages ship via the USPS with tracking and insurance for the approximate cost of the item. If you would like to upgrade to a faster shipping service, please email us for rates.

International & Canada: Packages ship via the USPS. If you would like to add a tracking number, insurance or Express delivery, please email us for rates. International buyers are responsible for any customs, taxes, duties/VAT fees that may apply. Please allow 2-6 weeks for your package to arrive.

Please Note: If the shipping cost is significantly higher than estimated in our product listings due to your location, we will email you with the additional cost. You will have the option of either paying the additional shipping cost via a Paypal invoice or cancelling your order.

All orders are safely packaged in sturdy shipping boxes with tracking and insurance. If your package arrives damaged, is lost or delayed as a direct result of the postal system, we will assist you to locate your package with the tracking number or file a “Lost/Damaged Package” report. Please save the packing materials if your order arrives damaged. Packages that are returned due to any “non-delivery” reason are nonrefundable. Examples of “non-delivery” include but are not limited to fee/tax avoidance, attempted deliveries, items being held and not picked-up, package refusal on delivery, etc.

Refund Policy: We want you to be happy with your purchase. Should you have a concern with your item, immediately contact us via email within 48 hours of receiving your package. We review each concern on an individual basis and do our very best to resolve them quickly and fairly. Returns with a full refund for the merchandise cost are accepted within 14 days of your package’s arrival. We will provide you with a return code to include with your returned item and will issue a Paypal refund when the item arrives at our office. Shipping costs are nonrefundable unless otherwise outlined in our email conversation. Items that are returned without pre-approval cannot be refunded.

Additional Information: Precise descriptions are listed for each item sold on Vintageadirondack.com. Please know that our inventory is vintage and antique, so there are often small condition issues with our items, which we accurately outline and photograph in the listings. Returns due to description issues are for shop credit unless a significant error was made in the listing. Please read your item’s description carefully and correspond with questions so that we can assist you in making the best choice before your purchase. We are always happy to take additional pictures.

Our passion is to curate and share the vintage, natural and rustic elements of the Adirondack camp lifestyle with our customers to help them create a calming and comfortable environment in their homes. Though we are business people, integrity, kindness and generosity are always what drive all of our decisions.

Contact Information:

Email: ellie@vintageadirondack.com

Phone: 716-235-4876